FAQ
ORDERING AND SHIPPING QUESTIONS
Q: How can I place an order?
A: You can place an order directly through our website. Simply select the kit you want, add it to your cart, and follow the checkout process.
Q: What payment methods do you accept?
A: We accept major international credit cards and other secure payment methods as listed on our checkout page.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping availability and cost depend on your delivery address and are calculated at checkout. International orders may be subject to customs duties or import taxes, which are the customer's responsibility.
Q: How long does shipping take?
A: Orders are processed and dispatched within 3–5 business days after payment confirmation. After dispatch, US orders typically arrive within 6–14 business days, UK orders within 5–12 business days, and Australia within 6–14 business days. Other regions may take 4–22 business days. See our Shipping Policy for full details.
Q: How much does shipping cost?
A: Orders of US$150 or more get free Standard Shipping. Orders below US$150 are charged a flat US$10 Standard Shipping fee.
Q: Where do you ship from?
A: Our products are carefully packaged by our handling team to ensure they arrive in perfect condition regardless of how far they travel. We primarily ship from fulfillment centers in the United States, Eastern Asia, and Western Europe. If your item is out of stock in your nearest location, we'll send it directly from our production line with the same delivery times as indicated in our Shipping Policy.
Q: Will I get a tracking number?
A: Yes. Once your order is dispatched, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.
PRODUCT QUESTIONS
Q: What exactly is the PivotX Pro 1.0 PTZ System?
A: The PivotX Pro 1.0 is a wireless remote-controlled pan-tilt (PTZ) platform for your spotlight, thermal imager, or camera. Mount your device once, and control where it points from up to 50 meters away — pan, tilt, and patrol without ever leaving your seat.
Q: Does it come with a light?
A: No — the PivotX Pro 1.0 is the PTZ platform, remote, and mounting hardware. It's designed to work with the spotlight, IR illuminator, or thermal imager you already own. Any device up to 1 kg with a standard M8 mounting interface will fit.
Q: What is the range of the remote?
A: The wireless remote works reliably up to 50 meters, and it does not require line of sight — you can control the platform from inside your cab, behind your truck, or around obstacles.
Q: How far can it rotate?
A: The platform offers 270° of pan (left–right) and 180° of tilt (up–down), letting you cover nearly every angle around your vehicle without repositioning.
Q: What is Patrol Mode?
A: Patrol Mode lets you set up to 3 waypoints. The platform will automatically sweep between them in a continuous cycle — perfect for scanning a field or perimeter hands-free while you focus on spotting.
Q: What lighting modes does it support?
A: The built-in output circuits support Constant, Strobe, and Fade modes, switchable instantly from the remote. Up to 4 separate circuits can be controlled, so you can run multiple devices from one platform.
Q: How is it powered?
A: The PivotX Pro 1.0 runs on 12V/24V DC vehicle power (up to 120W) — plug it straight into your truck or UTV. For home or workshop use, it can run on an AC adapter (up to 200W). It also includes a 5V/2A USB output for charging accessories.
Q: How does it mount to my vehicle?
A: Two options are included: a strong magnetic base for instant tool-free mounting on any steel surface (roof, hood, toolbox), and a quick-release mount for a fixed installation. Either way, setup takes seconds — no drilling required for magnetic use.
Q: Can I use it while driving?
A: The magnetic base holds firmly during off-road and farm use at low speeds. For highway speeds, we strongly recommend removing the unit or using the fixed quick-release mount, and always following your local road regulations regarding auxiliary lighting.
Q: Is it waterproof or weather-resistant?
A: The housing is built from tough PETG and is resistant to light rain and dust. We do not recommend using it in heavy rain or submerging it in water.
Q: Can I control two units with one remote?
A: Yes. You can pair a single PivotX for focused control, or sync two platforms to one remote for dual-angle coverage — ideal for lighting two sides of a paddock at once.
Q: Do you provide a manual or guide with the product?
A: Yes, every unit comes with a user manual that provides detailed instructions on setup, pairing, use, and maintenance.
Q: Is there a warranty?
A: Yes, the PivotX Pro 1.0 is covered by a 1-year warranty against manufacturing defects. Contact us at team@pivotxofficial.com with your order number if you experience any issues.
CANCELLATIONS, RETURNS AND REFUNDS
Can I cancel my order after I've made a purchase on the website? — You can.
You have 14 days after product receipt to request a refund. Orders purchased but not yet shipped are subject to a 10% cancellation/restocking fee once 24 hours have passed since purchase. Products that have already shipped or arrived in your hands are subject to a 30% restocking fee within the 14 days after product receipt. Once the 14 days have elapsed, no refunds will be provided.
The restocking fee is waived only if the product arrived faulty. All returns for personal reasons are subject to the 30% restocking fee. You are responsible for shipping the product back to the return address provided when you email us — a prepaid return label is not provided.
DEFECTIVE ON ARRIVAL POLICY
Every unit is checked before it leaves our facility to make sure all components are present and everything is working as it should.
However, in the unlikely event your product arrives Defective on Arrival, report it to us within 24 hours of receipt and we will work with you to provide an exchange, under the following conditions:
- The DOA product is returned to us in the same condition it arrived in your hands — not modified, disassembled, or tampered with in any way.
- If the packaging was damaged by the carrier, that is outside our control, but we can provide a replacement unit free of charge if you provide evidence of significant damage (damage causing the product to not function) when emailing us. You are responsible for return shipping of the damaged unit. The replacement will be mailed out as soon as your return tracking is updated on our end.
Each incident is unique and will be handled on a case-by-case basis. Rest assured, we will take care of you as best as we can.
We reserve the right to allow or deny refunds and the full scope of this policy if we determine that there is a fraudulent claim.
What if my order arrives damaged?
If your order arrives damaged or broken in transit, contact us within 24 hours of receiving the order at team@pivotxofficial.com with photos of the damage and your order number, and we will arrange a replacement or resolution.
Still have questions? Email us at team@pivotxofficial.com — we reply within 24 hours on business days.